Refund policy
REFUND POLICY
Refund Policy
Last updated: 6 August 2026
We want customers to understand exactly what they are purchasing before completing an order.
Digital Products
Due to the nature of digital products and the fact that customers may receive immediate access to downloadable or online materials, refunds are generally not offered for a change of mind once a digital product has been delivered or accessed.
However, this does not affect any rights you may have under applicable South African consumer protection laws.
If you experience a technical issue that prevents you from accessing a digital product you purchased, please contact us so that we can assist.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us. Once the duplicate transaction has been confirmed, we will assist with the appropriate refund.
Services
Refunds for professional services will depend on whether work has commenced and the terms applicable to the specific service purchased.
If you need to cancel a booked service, please contact us as soon as possible.
Where work has already commenced or resources have already been allocated to your project, the amount eligible for refund may be reduced to reflect work already performed, subject to applicable law.
Incorrect or Faulty Digital Products
If you receive the incorrect digital product, a corrupted file or a product that materially differs from what was advertised, please contact us so we can investigate and provide an appropriate remedy.
Refund Processing
Where a refund is approved, it will ordinarily be processed back to the original payment method.
Processing times may vary depending on the payment provider and financial institution.
Contact Us
For refund queries, contact:
Please include your name, order number and a short explanation of your query so we can assist you.